National Cancer Patient Experience Survey 2015

Hospital trusts and clinical commissioning groups have opportunities to improve cancer patients experience of care by looking at the variation highlighted by a national survey published by NHS England.

Local level data from the National Cancer Patient Experience Survey 2015, will be used as a key tool to ensure better care for people with cancer, providing a baseline to work from.

The annual survey of how cancer patients are cared for in the NHS has undergone an extensive review to ensure it is a better tool to help deliver the national cancer strategy, and follows consultation involving patients, clinicians and other stakeholders to ensure it best represents patient experience.

Nationally, the survey shows people reported positively on areas including involvement in decisions about their care and treatment, and feeling they were being treated with dignity and respect.

However, it suggests clear areas for improvement, with many people responding that they would like more support from GPs and nurses at their practice during their cancer treatment; and many feeling they weren’t given enough care and support from their local health or social services.

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Key findings of the national cancer patient experience survey 2015:


  • 78% of respondents said that they were definitely involved as much as they wanted to be in decisions about their care and treatment.
  • 90% of respondents said that they were given the name of a Clinical Nurse Specialist who would support them through their treatment; and when asked how easy or difficult it had been to contact their Clinical Nurse Specialist, 87% of respondents said that it had been ‘quite easy’ or ‘very easy’.
  • 87% of respondents said that, overall, they were always treated with dignity and respect while they were in hospital.
  • 94% of respondents said that hospital staff told them who to contact if they were worried about their condition or treatment after they left hospital.
  • 63% of respondents said that they thought the GPs and nurses at their general practice definitely did everything they could to support them while they were having cancer treatment.

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